Refund Policy for Physical Goods

This Refund policy is for physical goods sold through our online shop.

Please see our terms and conditions for our standard refund policy.

Goods damaged or faulty

The Customer must inspect the goods immediately upon delivery and in all cases must inform Cambridge Escape Rooms in writing (including email) within 3 days of delivery of any damage, shortages or non-delivery of the goods.

Goods received damaged or faulty may be returned for replacement or refund. We will refund the cost of return postage using standard first or second class post. Please contact us in advance for advice on the best procedure to return items.

Returns address:

45 Cheveley Road

Goods not damaged or faulty.

You have 14 days following receipt of your order during which you may return goods. Known as a “Cooling off period”. Any such returned goods must be in perfect condition (including any packaging, instruction manuals etc.) and unused. We reserve the right to levy a 15% re-stocking fee (minimum £7.50) for returns which do not reach us in perfect condition.

The cost of both the outgoing and return postage must be met by the customer. Refunds will be made within 14 days of us receiving the returned goods safely.

Unfortunately, we cannot accept returns on sale items.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at